Insights
Designing for an AI-Powered Airport
AI is everywhere, transforming the industries in which architects and designers work. Its influence is undeniable and growing, even as we continue to understand its full potential. In the aviation sector, we are already witnessing significant shifts as AI reshapes airport operations and redefines the passenger experience from curb to gate. Through recent project work and focused research and development, SCB has been exploring how AI is changing every aspect of airports as we know them. Here are a few exciting developments that have sparked our interest in what comes next.
By Robert Meder
Streamlining Aircraft and Baggage Services with Automation
AI is helping the aviation industry transition beyond traditional, labor-intensive physical systems to more efficient, automated operations. Assembly lines powered by AI and robotics are improving aircraft servicing and baggage handling. Predictive maintenance algorithms can anticipate component failures before they occur, enabling issues to be addressed proactively. Lost luggage? AI-driven tracking systems can sort and locate baggage, speeding up the claims process and easing passenger frustration. Robots are also being deployed for routine tasks such as inspections, fueling, and cleaning.
Enhancing Aviation Operations with AI-Powered Bots
Bots, which are automated programs created to complete specific tasks, are introducing new efficiencies across the aviation industry. AI chatbots can handle customer inquiries, provide flight information, and assist with booking and check-in processes. This alleviates the burden on customer service agents and may help speed up services for passengers.
Security screening is also being enhanced by bots capable of scanning luggage and passengers for prohibited items. Operational bots are supporting ground crews with tasks like towing aircraft, refueling, and loading cargo.
Reducing Errors and Delays with AI-Driven Efficiency Tools
AI algorithms are optimizing everything from flight schedules to air traffic control. By accounting for variables such as weather, air traffic, and maintenance needs, AI tools can help minimize delays and enhance aircraft utilization. Air traffic controllers may also benefit from predictive tools that forecast and manage congestion more effectively. AI can be deployed to streamline crew scheduling, ensuring compliance with regulations while maximizing labor efficiency.
Revolutionizing Passenger Services with AI Technology
AI has the potential to enhance every step of the passenger journey. By analyzing passenger data, AI can recommend preferred flights and suggest in-flight services, including entertainment options and in-flight purchases.
Check-in and boarding are becoming more seamless through the use of AI technology. Biometric systems and AI-powered facial recognition technologies are being introduced to quickly and securely verify identities, reducing wait times and creating a smoother process for travelers.
As architects and designers, staying informed about these changes is essential. Understanding how to implement emerging technology thoughtfully allows us to design spaces that respond to new demands and changing behaviors. Airports are ripe for reinvention and improvement, and we’re excited about what we can learn by examining AI technology more closely.
Rob is an Associate Principal and Aviation Studio Leader in SCB’s Chicago office. He leads the design and development of aviation-focused projects and is the founder of FWD, the Aviation Research and Development Group.
Robert Meder, AIA
Associate Principal
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